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NHS Friends & Family Test


We would love to hear how you think we are doing. Please take a moment to answer 2 questions about your last experience at the Practice by clicking on this link www.makeusbetter.net/fft/cobhamhc

Making An Appointment

Nurse_BPAdvance doctors appointments can be booked online if you are a registered patient of the practice*. You can continue to make appointments to see a doctor or nurse by telephoning the practice on 01932 867231 or in person at the reception desk. Appointments can be booked either for the same day (telephone or in person only) or up to one month in advance (online, telephone or in person).

You may choose to see any of the doctors in the practice although it is normally better to see one doctor consistently to enhance continuity. For life threatening emergencies dial 999. For other urgent problems that you believe must be attended to on the same day please make this clear to the receptionist at the start of your call.

A routine booked appointment is for 10 minutes. It may not be possible to deal with more than one medical problem in that time. You may be asked to book further appointments to deal with additional problems.

Cancellation

If you find that you need to cancel an appointment it is very important that you let us know as soon as possible so that we can offer the appointment to someone else who needs it. Appointments can now be cancelled via our online booking system as well as via the telephone or in person at the practice.

Lateness

Patients who arrive more than ten minutes late for an appointment will have missed the appointment and will have to re-book.

Emergencies

For life threatening emergencies dial 999. For other urgent problems that you believe must be attended to on the same day, please make this clear to the receptionists at the start of your call. Urgent medical problems can usually be seen more promptly at the Health Centre. Otherwise a home visit may be necessary or the doctor may decide that the most appropriate response to the emergency is to dial 999.

Chaperone

Cobham Health Centre are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

Patients are encouraged to ask for a chaperone at the time of booking the appointment if possible. However, patients can still request a chaperone at the time of the appointment.The Healthcare Professional may also require a chaperone to be present for certain consultations.

*Please note, that the practice reserves the right to withdraw the online appointment booking service at its discretion.

 

 

 
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